Política de reembolso

REFUND POLICY

We want you to be completely satisfied with every purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

RETURN ELIGIBILITY

To be eligible for a return, your item must be unused, unworn, undamaged, and in the same condition in which you received it. Items must also be returned with their original packaging and any included accessories or tags.

You may be asked to provide your order number or other proof of purchase.

To request a return, please contact us at arcloclub@gmail.com with your order number and reason for return.

We will respond with return instructions within 3 business days.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at arcloclub@gmail.com.

Please include your order number and, where possible, photos showing the issue so we can evaluate the problem and provide an appropriate solution.

If the return is due to a damaged, defective, or incorrect item, ARCLO will cover the reasonable return shipping costs.

RETURN SHIPPING

For returns due to a damaged, defective, or incorrect item, ARCLO will cover the reasonable return shipping costs.

For eligible returns for other reasons, including change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

• Custom-made or personalized products
• Final sale items
• Gift cards

Please contact us at arcloclub@gmail.com if you have questions about whether a specific item is eligible for return.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

EXCHANGES

If you would like a different item, size, or style, please contact us first.

Where applicable, the fastest way to receive a replacement is to return the eligible item and place a new order after the return has been accepted.

EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped to the European Union and applicable law provides you with a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned items must generally be in the same condition in which they were received, unused or unworn, with original packaging, subject to applicable law and any statutory exceptions.

This section does not limit any mandatory consumer rights available under applicable law.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at arcloclub@gmail.com.

CONTACT US

For questions about returns or refunds, please contact:

ARCLO

Email: arcloclub@gmail.com
Website: shoparclo.com