Materials vary by design. Depending on the product, a piece may use sterling silver, stainless steel, other jewelry metals, moissanite, cubic zirconia, or other stones. Every piece uses a six-layer electroplating process. The product page is the source for the exact base material, stone, dimensions, weight, and finish of the item you select.

ARCLO jewelry receives six layers of electroplating designed to improve color retention, durability, and resistance to normal water and sweat exposure. The six-layer process does not make a piece solid gold, solid platinum, or solid rhodium; the product page separately identifies the base material and surface finish.

These terms describe the outer finish applied over the base material stated on the product page. Rhodium, yellow-gold, rose-gold, white-gold-tone, and platinum finishes can differ in color and appearance, but none should be interpreted as a solid precious-metal claim. The exact finish supplied with each variant is written in that product’s description and option selection.

No. Plated jewelry has a surface finish over another stated base material. A piece is solid gold, solid platinum, or solid white gold only when the product page explicitly uses that solid-metal description. Always read the material and finish fields together before ordering.

Only rely on a hypoallergenic, nickel-free, or specific-metal claim when it is explicitly stated on the product page. Metal sensitivities vary by person. If you have a known allergy, review the listed materials or contact us before ordering. Stop wearing the piece if irritation occurs.

The stone type is stated on each product page and may vary by design or variant. Do not identify the stone only by appearance or assume every iced piece is moissanite. If the specification is unclear, contact us with the product link before placing the order.

No. Moissanite is a separate lab-created gemstone with its own optical and material properties; it is not a natural diamond. Product pages identify moissanite and diamond products separately, so compare the exact stone description rather than appearance alone.

No. Documentation or certification is included only when the product page explicitly says it is included. A stone report identifies stated gemstone characteristics; it is not automatically a monetary appraisal, proof of investment value, or guarantee of future resale value.

Yes. ARCLO jewelry is waterproof and designed for normal daily contact with water. Waterproof does not mean chemical-proof or scratch-proof: bleach, cleaning products, strong acids, perfumes, and other harsh chemicals can still affect the finish, stones, adhesive, or settings.

Yes. Our six-layer electroplated jewelry is sweat-resistant and suitable for normal workouts and warm weather. After heavy sweating, rinse or wipe away salt, body oils, sunscreen, and other residue, then dry the piece with a soft lint-free cloth.

Yes. Normal showering is covered by the waterproof claim. Soap, shampoo, conditioner, and hard-water residue can build up over time, so rinse the piece with clean water and dry it after showering. Avoid bleach, strong cleaning products, and abrasive scrubs.

Occasional exposure is acceptable, but chlorine, salt, sunscreen, and pool chemicals are more aggressive than fresh water. Rinse the jewelry thoroughly with clean water and dry it after swimming. Repeated chemical exposure can shorten the life of any plated finish.

No. Under normal wear, ARCLO jewelry will not turn your skin green. If you notice unusual discoloration, irritation, or a change in the piece, stop wearing it and contact us with your order number and clear photos so we can review the issue.

The six-layer plating is designed for durability, water resistance, sweat resistance, and improved color retention. No plated surface is completely immune to abrasion, deep scratches, harsh chemicals, or long-term wear. How a piece ages depends on frequency of wear, friction, storage, skin chemistry, and chemical exposure.

Normal water contact is safe, so ARCLO jewelry does not need to be kept dry during wear. Rinse with clean lukewarm water when needed and wipe gently with a soft lint-free cloth. After sweat, showering, swimming, sunscreen, or body-product exposure, remove soap, salt, chlorine, and other residue, then wipe the piece before storage. Do not scrub the plated surface.

Avoid bleach, strong acids, household cleaners, abrasive powders, toothpaste, silver dip, and harsh chemical jewelry cleaners. Apply perfume, sunscreen, lotion, hairspray, and cosmetics first, let them dry, and then put on the jewelry. Waterproof and sweat-resistant do not mean chemical-proof.

Do not use them unless the specific product instructions explicitly allow it. Ultrasonic vibration, chemical dips, abrasives, toothpaste, and stiff brushes can affect plating, stones, adhesive, or settings. Use lukewarm water and a soft lint-free cloth for routine cleaning.

Store each piece separately in a clean, dry pouch or compartment. Close chain clasps before storage to reduce tangling, and avoid storing jewelry loose with harder metals, watches, stones, or sharp objects that can scratch the plating or settings.

We make every effort to present products accurately. Small differences may occur because of lighting, screen settings, stone reflections, handmade production, or normal manufacturing tolerances. Review the selected variant, measurements, weight, finish, and stone type; close-up photography alone is not a reliable guide to scale.

Small variations caused by lighting, screen display, stone reflection, handmade production, and normal manufacturing tolerances may occur and are not automatically defects. If the item materially differs from the ordered variant or stated specification, contact ARCLO within 7 days with clear photos for review.

Price depends on the base material, stone type, size, design, manufacturing, setting work, plating, and customization. Plated jewelry, sterling silver, moissanite, cubic zirconia, solid gold, and natural diamonds are different product categories, so compare the exact specifications rather than appearance alone.

No investment return or resale value is guaranteed. Jewelry should be purchased for its design, stated materials, craftsmanship, and personal use unless an independent qualified appraiser states otherwise. A stone certificate or product document is not automatically a monetary appraisal.

Use the current product page specifications—material, finish, stone type, dimensions, weight, and selected variant—as the primary purchase information. Photos, videos, and customer reviews provide helpful visual context but can look different because of lighting, screen settings, individual fit, or the reviewer’s selected size and finish.

ARCLO makes an ethical-sourcing, recycled-material, conflict-free, or sustainability claim only when it can be supported for the specific product or supplier. We do not make a blanket sourcing promise for the entire catalog without documentation. Contact us before purchase if you require specific sourcing records.

Use the measurements listed on the product page and compare them with a piece you already own whenever possible. Measure the body area where the piece will sit, not the jewelry laid flat, and allow for your preferred fit. Custom-sized products may be final sale, so confirm measurements before ordering.

Compare the listed length and millimeter width with a chain you already wear. The same length can sit differently depending on neck size, body shape, pendant size, and chain thickness. Close-up photos enlarge detail, so use the written dimensions as the reliable scale reference.

Measure around the wrist where the bracelet will sit, then compare that measurement with the product’s listed length and any fit guidance. A thicker bracelet may feel tighter than a slim bracelet at the same length. Do not order a custom length until you have confirmed the measurement.

Measure the intended finger at normal room temperature and compare it with the product size guide. Finger size can change with temperature and time of day. If you are between sizes or ordering a specially sized ring, contact support before purchase because custom sizing may make the item final sale.

Read the millimeter width, length, pendant dimensions, chain length, and listed weight on the product page. Compare those measurements with a ruler and a piece you already own. Product photos are often enlarged to show detail, and an estimated weight can vary slightly by size or normal production tolerance.

Packaging can vary by product and order. Gift boxes, gift messages, or special presentation are included only when shown on the product page or offered at checkout. Contact support before ordering if you have a specific gifting deadline or packaging requirement.

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information. You can use the tracking number to follow your order's progress.

If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help, but changes cannot be guaranteed once an order has been processed or shipped.

You may request a return within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging. Please contact us before sending a return.

Please contact us as soon as possible with your order number and clear photos of the item. We'll review the issue and help arrange an appropriate solution.

If you would like a different item, size, or color, please contact us within the 14-day return period. Exchange availability depends on current stock.

If you have questions about your order or a product, please contact us through our Contact Us page. Include your order number when contacting us about an existing order.