Shipping Policy
This Shipping Policy explains how ARCLO handles order preparation, shipment, delivery, and related shipping matters.
Order Processing
Orders are processed after payment authorization and order review. Processing time may vary depending on product availability, order volume, product type, verification requirements, or other operational factors.
Orders containing multiple items may be prepared or shipped separately when necessary.
Shipping Availability
Available shipping destinations and delivery methods are shown during checkout. Some products or destinations may have shipping restrictions based on carrier availability, local regulations, customs requirements, or logistical limitations.
Shipping Charges
Any applicable shipping charge is displayed during checkout before the order is submitted.
Delivery Estimates
Any delivery time shown on the website or during checkout is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Delivery may be affected by carrier operations, customs clearance, weather, public holidays, peak periods, local delivery conditions, incorrect address information, security checks, or events outside our reasonable control.
Tracking
Where tracking is available, tracking information may be provided after the shipment is prepared or accepted by the carrier. Tracking events can take time to appear or update in the carrier system.
Customs, Duties, and Taxes
The treatment of duties, import taxes, customs charges, and related fees depends on the destination and the shipping method used for the order. Any applicable information shown during checkout or in the order confirmation forms part of the shipping terms for that order.
Customs authorities may inspect or delay international shipments. ARCLO does not control customs-processing times.
Address Accuracy
Please review the delivery address carefully before submitting an order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or shipment.
Failed or Refused Delivery
If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, failure to complete required customs procedures, or another issue outside ARCLO's control, additional carrier or return-shipping costs may apply where permitted by law.
Lost, Delayed, or Damaged Shipments
If tracking shows an unusual delay, loss, or delivery issue, please contact us through the website contact page so the shipment can be reviewed.
If a parcel arrives visibly damaged, retain the packaging and take clear photographs of the parcel and product before discarding any packaging. This information may be required when a carrier claim or delivery investigation is necessary.
Delivered but Not Received
If tracking shows that an order was delivered but you cannot locate it, first check the delivery address, surrounding delivery area, building reception or mailroom, household members, and any location indicated by the carrier. If the parcel still cannot be located, contact us so the available tracking information can be reviewed.
Contact
For shipping questions, please contact ARCLO through the contact page on our website.