Privacy Policy
ARCLO respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our store.
Information We Collect
Depending on how you use the website, we may collect information such as your name, billing address, shipping address, email address, phone number, order details, account information, payment-related transaction information, device information, browser information, IP address, and website activity.
Payment information is generally processed by third-party payment providers. ARCLO does not need to store full payment card details in order to complete a transaction.
How We Use Information
We may use personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Provide order updates and customer support.
- Maintain customer accounts and order history.
- Detect, investigate, and reduce fraud, abuse, or security risks.
- Improve website performance, product presentation, and customer experience.
- Respond to questions, requests, disputes, or legal obligations.
- Send marketing communications when permitted and when you have chosen to receive them.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, analytics technologies, and similar tools to operate core website functions, remember preferences, understand website usage, improve performance, and support advertising or marketing activities where permitted.
You may be able to control certain cookies through your browser or device settings. Disabling some cookies may affect website functionality.
How We Share Information
We may share personal information with service providers that help us operate the store, including ecommerce platform providers, payment processors, delivery carriers, logistics providers, analytics providers, customer service tools, marketing platforms, fraud-prevention providers, and technical service providers.
We may also disclose information when required by law, regulation, legal process, or a valid government request, or when reasonably necessary to protect the rights, property, security, and integrity of ARCLO, our customers, or others.
Shopify
Our store is hosted on Shopify. Shopify provides the ecommerce platform that enables us to offer products and services online. Information processed through the store may also be handled by Shopify in accordance with its own privacy practices and applicable data-protection requirements.
International Data Processing
Because ecommerce, payment, analytics, customer-service, and logistics providers may operate in different countries, personal information may be processed or stored outside the country where you live. Where required, appropriate safeguards may be used for international data transfers.
Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, business administration, security, accounting, tax, legal, and compliance purposes.
Your Privacy Rights
Depending on your location, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable.
Some requests may be limited where information must be retained for legal, fraud-prevention, accounting, contractual, or security reasons.
Marketing Communications
If you subscribe to marketing emails, you may unsubscribe using the unsubscribe option included in those communications. Transactional and service-related messages may still be sent when necessary for your order or account.
Security
We use reasonable administrative and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Children's Privacy
Our store is not intended to knowingly collect personal information from children in violation of applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The version published on this website will be the current version.
Contact
For privacy-related questions or requests, please contact ARCLO through the contact page on our website.