Refund & Return Policy

Refund & Return Policy

ARCLO wants customers to receive products that match the order placed. This policy explains the general process for return, refund, exchange, cancellation, and order-issue requests.

Return Eligibility

Return eligibility may depend on the product type, condition, reason for return, and any product-specific terms shown on the product page or during checkout.

To be considered for a return, an item should normally be unused, unworn, unaltered, and returned with its original packaging and included accessories where applicable.

Items That May Not Be Eligible for Return

Where permitted by law, return eligibility may be limited for:

  • Items that show wear, damage, modification, misuse, or alteration after delivery.
  • Products returned without required components, accessories, packaging, or documentation.
  • Customized, personalized, engraved, made-to-order, resized, or specially produced items where the nature of the product makes resale unsuitable.
  • Items that cannot be accepted for hygiene, safety, or legal reasons.

Any non-returnable status that applies to a specific product should be shown on the relevant product page or communicated before purchase.

Starting a Return

Before sending an item back, contact ARCLO through the website contact page and provide the order details together with the reason for the request.

Do not send a return to an address that has not been confirmed for the return request. Return-routing instructions may vary depending on the order and location.

Wrong, Damaged, or Defective Items

If you receive the wrong product, or if an item arrives damaged or appears defective, contact us as soon as reasonably possible after delivery.

Please keep the item, packaging, shipping label, and any included materials until the issue has been reviewed. Clear photos or video may be requested to help assess the condition and arrange an appropriate solution.

Exchanges

Exchange availability depends on inventory and the product involved. Where a direct exchange is not practical, a return and a separate replacement order may be used instead.

Refunds

Approved refunds are normally issued to the original payment method where possible. The time required for a refund to appear depends on the payment provider, bank, card issuer, or financial institution.

Original shipping charges, return-shipping charges, duties, taxes, or other order-related charges may be non-refundable where permitted by law and where those amounts were not caused by an ARCLO error.

Return Shipping

Responsibility for return-shipping costs depends on the reason for return, applicable consumer law, and the circumstances of the order. If the return is due to an ARCLO fulfillment error or a verified product issue, return arrangements may be handled differently from a change-of-mind return.

Cancellations and Order Changes

If you need to cancel an order or change product or delivery information, contact us as soon as possible. We cannot guarantee changes or cancellation after an order has entered processing, production, packing, or shipment.

Chargebacks and Payment Disputes

If there is a problem with an order, we encourage you to contact us first so the issue can be reviewed and resolved where possible.

Consumer Rights

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.

Contact

For return, refund, exchange, cancellation, or order-issue requests, please contact ARCLO through the contact page on our website.